FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@poptoyc.com.

Questions about Shipment

Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.

Q2 : Where do you ship goods from?
A2 : We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
 
Q3 : What is the shipping cost?
A3 : For giving customer good shopping experience, we offer free international shipment.
 
Q4 : How long will it take for my items to arrive?
A4 : It will usually take 7-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q5 : How long will it take to receive a traking number?
A5 : It will take usually between 2-4 business days.
 
Q6 : How do I track my package?
A6 : The package can be tracked on toych.aftership.com. The link is in information in the footer of the home page（footer-information-order traking).Or if you need a team members help to check up, please contact with our service team support@poptoyc.com and we will be in touch with a status update.

Questions about Payment & Order

Q1 : What payment terms you can accept?
A1 : For payment, we accept Paypal and Credit Card.

Q2 : How do I cancel my order?
A2 : For the order, if not shipped out yet, please contact with our Service Support Team support@poptoyc.com , we will cancel your order and give you full refund.
 
Q3 : Is my information is securing using this site?
A3 : Yes, Poptoyc takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
 
Q4 : What if my address is wrong?
A4 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Q5 : Will i receive a confirmation number when i place my order?
A5 : Yes, all customers will receive an order number after placing their orders.Please contact us if you don't receive one within 24 hours.

Questions about Return & Refunds

Q1 : What items are returnable?
A1 : a)- We can accept returns or exchanges within the 30-day period. 

        b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
 
Q2 : How do I return a product?
A2: Contact with Poptoyc Service Team support@poptoyc.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment . 
 
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
 
Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.